Terms & conditions
PLEASE CAREFULLY READ ALL POLICIES BELOW.
BY PURCHASING TIFFANY JANSEN WELLNESS HEALTH COACHING SERVICES YOU ARE AGREEING TO ALL TERMS AND CONDITIONS STATED BELOW.
ACCEPTANCE OF TERMS
By proceeding to purchase any of the Tiffany Jansen Wellness Health Coaching services, you (the “client”) acknowledge and agree to be bound by the following Terms and Conditions. Our Terms and Conditions may be updated at any time, after providing notice to you. The client agrees to be bound by any future amendments made to the Terms and Conditions.
General Disclaimer
The information provided through my content, emails, social media, downloads, resources, or any services offered by Tiffany Jansen Wellness is intended for educational and informational purposes only. It is not medical advice, diagnosis, or treatment, and should not be interpreted as such.
You are encouraged to consult with your GP, specialist, or other qualified healthcare provider before making any changes to your health, lifestyle, diet, or medication.
Use of this website and any of its content is entirely at your own risk. While every effort is made to ensure the accuracy of the information provided, we cannot guarantee outcomes or results.
Carrying out the services
I the Health Coach shall carry out the services within the time period which is set out in the relevant programme or services description. All coaching sessions (including rearranged sessions) must be taken within the timeframe specified in the programme description or services description or they will expire.
The Client agrees to inform the Health Coach 24 hours in advance of any session the Client needs to miss and/or cancel. Depending on the Health Coach’s schedule, the Health Coach will try in good faith to find a new slot for the missed session. If the Client gives the Health Coach less than 24 hours’ notice or fails to turn up for a session the Client will be deemed to have taken the session and you will not be able to reschedule it or entitled to any compensation for missing it.
All sessions will take place remotely via the means of communication agreed with you in advance.
My carrying out of the services might be affected by events beyond my reasonable control. If so, there might be a delay before I can restart the services. I shall make reasonable efforts to limit the effect of any of those events, I shall keep you informed of the circumstances and I shall try to restart the services as soon as those events have been fixed. Examples of events which might be beyond my reasonable control include illness, IT issues and problems with internet connectivity or if you change the services you require from me and I have to do extra preparation.
Your responsibilities
You ‘The Client’ will pay the price for the services in accordance with the program or services description.
You will provide me with such information and assistance (and ensure that any information is complete and accurate) as I reasonably need to provide the services.
You and I shall agree a method of communicating with each other between sessions and adhere to that method.
My role is to offer you guidance and accountability and help you make positive lifestyle changes in order to make progress towards your goals. The information I provide to you is not medical advice and is not intended to take the place of seeing licensed health professionals.
Coaching does not treat mental disorders and is not a substitute for counselling, mental health care or medical treatment of any kind. By entering into this agreement you confirm that you will not use it in place of any form of counselling, therapy or medical treatment.
If you are currently receiving treatment from a doctor or other healthcare professional, by entering into this agreement you confirm that you have consulted with this person regarding the advisability of working with a coach and that this person is aware of and supports your decision to proceed with the coaching programme described in the relevant programme or services description.
You will keep me informed of any changes to your medical health or personal circumstances.
Charges and payment
The price for the services is set out in the programme or services description.
Usually I require full payment in advance in order to provide the services. For some programmes or services I may agree to payment by instalments. The relevant programme or services description will state if I have agreed to accept payment by instalments. If I agree to accept payment by instalments and you fail to make any of the instalment payments on the due date then I shall invoice you immediately for the whole of the outstanding balance and payment for that invoice will be due by return.
The fees are non-refundable even if you do not complete your sessions with me, as payment is for the programme as a whole, not individual sessions. This is a reflection of the amount of preparation I need to put into the programme to make it most effective for you and the amount of time I shall dedicate and set aside for preparing for and attending our sessions together. This policy also helps you with your own accountability and commitment to improving your life through my health coaching programme.
Payment is via the payment button on this link or as agreed between us.
Payment must be made before the first consultation.
Confidentiality
The Parties agree to keep all terms and conditions of the Agreement confidential unless their disclosure is required according to law. All conversations and information of this Agreement shall be protected, whereas the Health Coach may share personal information only with the Client’s permission.
Disclosing any information for purposes not defined by the Agreement is forbidden unless otherwise agreed upon by the Parties.
Cancellation Policy
The Client agrees to inform the Health Coach 24 hours in advance of any session the Client needs to miss and/or cancel. Depending on the Health Coach’s schedule, the Health Coach will try in good faith to find a new slot for the missed session.
Limitation of Liability
The Health Coach shall not be liable for any damages, be it indirect, consequential, or special, suffered by the Client. Unless otherwise stated in the Agreement, the Health Coach makes no guarantees or warranties of any kind regarding coaching services the Parties agreed upon.
With respect to this Agreement, the Client agrees not to hold the Health Coach liable or responsible for any actions and/or inactions.
GOVERNING LAW AND JURISDICTION
All terms of these Terms and Agreements shall be governed by, construed, and enforced in accordance with the laws of England and Wales.
The parties hereby submit to the sole and exclusive jurisdiction of the courts of England and Wales with respect to any action, suit or proceeding arising out of or relating to TJ Wellness retreats.
SEVERABILITY
In the case that a court or a relevant jurisdiction finds any provision of this Agreement void and/or unenforceable, the remaining provision shall still be valid in accordance with the intention of both Parties.
